MDM – Support
Application Support
All levels of ongoing application support are available via a managed services contract.
Options include application maintenance, development environment hosting, staging/training
environment hosting, application monitoring (passive/active), application reporting
and tiered Service Level Support (SLA).
End User Support
End user support options include project portal hosting, technical help desk support,
end user help desk support, follow-on technical & end user training and reporting/analyst
services.
Managed Hosting
MethodFactory maintains a tier-1 managed hosting facility and provides a rich menu
of application hosting services.